No Operating System Found
They brought the Computer in for repair and we tried to clone the failing drive to a new 1TB SSD. It was taking so long that we left it cloning overnight and in the morning it was finished. However, when we tried to boo from the new cloned drive the operating system couldn’t be found. We rebooted with the old drive and got the same error message.
Fortunately, we have s high success rate in cloning and don’t see such problems occurring very often, it’s just that this drive was in a really bad state of failure. It looks like that drive was on the tipping point and the cloning was the last straw. The good news is that although the SSD won’t boot, it does have an accessible copy of the customer’s user data. We will need to do a fresh install of Windows but will be able to restore all the files, documents and photos etc.
